Politica de expediere

Shipping Policy

Last updated: 27.2.2026

Thank you for shopping with Moda Amalia.
This Shipping Policy explains how and when your order will be delivered.

1. Shipping Area

We currently ship to:

  • 🇷🇴 Romania

For shipping to other EU countries, please contact us at modaamalia.info@gmail.com.

2. Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 14:00 (CET) may be processed the next business day.

During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.

3. Delivery Time

Estimated delivery time to Romania:

3–9 business days from dispatch.

Delivery times are estimates and may vary due to:

  • Courier delays

  • High seasonal demand

  • Force majeure events (weather, strikes, etc.)

We are not responsible for delays caused by third-party courier services.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

We may offer:

  • Free shipping on orders over [25 lei - RON]

  • Promotional free shipping during campaigns

Any customs duties are not applicable for shipments within the EU.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can track your order directly through the courier’s website.

If you do not receive tracking information within 3 business days, please contact us at modaamalia.info@gmail.com

6. Failed Deliveries

If delivery fails due to:

  • Incorrect address provided by the customer

  • Failure to collect the parcel

  • Repeated unsuccessful delivery attempts

The parcel may be returned to us.

In such cases:

  • Re-shipping costs may be charged to the customer

  • Original shipping fees are non-refundable

7. Damaged or Lost Parcels

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the packaging and product

If a parcel is lost in transit, we will investigate with the courier and provide:

  • A replacement, or

  • A full refund

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not liable for delivery issues resulting from incorrect or incomplete addresses.

9. Risk of Loss

Risk transfers to the customer upon delivery of the goods.

10. Contact Information

If you have questions about shipping, please contact us:

Moda Amalia
Email: modaamalia.info@gmail.com
Registered Office: online store